Terms and Conditions

General Terms and Conditions

All customers will receive a copy of the sales invoice upon payment of their items, which they are required to produce upon collection of their ceramics. This acts as a proof of purchase as well as allowing staff to identify which items belong to which customers.

Collections: As a general rule ceramics will be ready approximately 7 days from the date of painting and the collection date will be given on their sales invoice. If for any reason the date should change we will notify customers by phone. This is usually only in exceptional circumstances and we will make every effort to ensure that the customer has their item as soon as possible.

Casting collections: Castings are usually completed 3-4 weeks from being cast. The customer will be given a collection date on their sales invoice, if for any reason the date should change we will contact the customer be phone. If a cast/mould should fail, we offer x1 recasting per failed item.

Ceramic Collections: We will hold finished items for a maximum of 6 months after this point any uncollected items will be disposed of. Once your collection becomes overdue we will attempt to contact our customers on three separate occasions during this 6 month period.

Postage: If customers are unable to collect their items once they have been glazed and fired, we can post them at the customers request. However, due to the nature of our products, we do not ordinarily offer a postage service. Postage is at an additional cost to cover postage and time taken etc.
Medium parcels are charged at £5.00 and Large at £10.00.
The postage of items is entirely at the customers risk and Dotty Pottery accepts no liability for any breakages once items are in the hands of the postal service.

Takeaway Kits: Takeaway caddies can be booked out on loan for an agreed period of time and this may vary on when it is needed back for other bookings. If a customer should return a caddy late this may incur a penalty if it adversely affects bookings by other customers.

Caring for your ceramics: Due to our ceramics being handmade and not factory processed we do not recommend putting them in dishwashers or microwaves as this may affect their longevity. Please also be aware that due to the hand made nature of the products they may not be entirely uniform.

There may be occasions where due to the firing process, defects and breakages may occur, whilst this is rare it is out of our control, if this should arise we will endeavour to rectify or replace the item.

Gift Vouchers: You may purchase gift vouchers through the shop on our website, payment is taken via PayPal. All vouchers are valid for one year from the date of purchase unless stated otherwise. Gift vouchers are non refundable.

Be Kind: All staff at Dotty Pottery endeavour to provide the highest levels of customer service and as such we will not tolerate any foul or abusive language or behaviour in our studio or via any form of social media. Any persons found to be behaving in an inappropriate or offensive manner may be refused service.

Refunds: We have a no refund policy but are happy to exchange or offer gift vouchers to the value of your purchase, all deposits for group bookings of six or more are non refundable.

Complaints: If any customer would like to raise a complaint they may do so via email, telephone or in person.

Children's Party Terms and Conditions

The following Terms & Conditions apply to all bookings once placed

The safety of all guests is the sole responsibility of the Party Organiser, who must be 18 years or above. At least 2 adults should be present at all times during the party.  

For health and safety reasons, children must be supervised in the car park and communal areas of the complex.

Any damage/breakage or injury sustained outside the Dotty Pottery unit will be the responsibility of the person who booked the party with Dotty Pottery. No liability will be accepted by any other business within the White House Farm complex.

Children and their actions remain the full responsibility of their parents, guardians or the party organiser at all times.
Dotty Pottery customers are allowed access to the garden area however Dotty Pottery is not responsible for its maintenance. Whilst children have access to the garden area they must be supervised at all times. Please be aware that there is a covered pond at the end of the garden which may present a danger to young children.

Any breakages within the studio must be paid for in full at the time of the party.

We ask for full payment on confirmation of your booking and this payment is non refundable.

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

All bookings are subject to change with regards to Covid-19 restrictions, Please see below.

We require acknowledgement and agreement of the above terms and conditions upon booking with us.

Hen do Terms and Conditions

The following T's & C's apply to all bookings once placed.

The safety of all guests is the sole responsibility of the Party Organiser, who must be 18 years or above.

Any damage/breakage or injury sustained outside Dotty Pottery unit will be the responsibility of the person who booked the party with Dotty Pottery. No liability will be accepted by any other business within the White House Farm complex.

There is a Café at White House Farm where you can purchase food and drink to consume in our studio ,however if you would like to bring your own food and drink you may do so.

We ask for full payment on booking. This is non refundable once the booking has been confirmed.

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

All bookings are subject to change with regards to Covid-19 restrictions, Please see below.

We require acknowledgement and agreement of the above terms and conditions upon booking with us.

Covid 19

We are now open for customers to come to the studio to paint.  We strongly advise booking as we cannot guarantee availability for walk-ins. However, if we have space we will always try to accommodate you.

We are strictly adhering to current government guidelines regarding the safety of our customers and staff. We will continue to offer our caddy service for anyone who would prefer to paint in their own home.

We welcome groups but it is essential that these are pre booked so we can mange numbers in the studio.

Get in touch

Interested in finding out more about our range of services? Get in touch with us today, we’d love to hear from you.
For all bookings or urgent enquiries, please call the number below. Thank you

Email Dotty Pottery


Opening Times
Monday - Saturday 10am - 5pm
(We will be closing early on Thursday 24th March from 2:30, apologies for any inconvenience caused)
Sundays 10am -4pm
Bank holiday opening times may vary

Dotty Pottery
White House Farm,
Norwich NR13 6LB

Telephone: 01603 536526
Email: dottypottery22@gmail.com

Dotty Pottery Copyright 2020 | Site Built by Onebold Studio