Terms and Conditions

General Terms and Conditions

All customers will receive a copy of the sales invoice upon payment of their items, which they are required to produce upon collection of their ceramics. This acts as a proof of purchase as well as allowing staff to identify which items belong to which customers.

As a general rule ceramics will be ready approximately 7 days from the date of painting and the collection date will be given on their sales invoice. If for any reason the date should change we will notify customers by phone. This is usually only in exceptional circumstances and we will make every effort to ensure that the customer has their item as soon as possible.

Castings are usually completed 3-4 weeks from being cast. The customer will be given a collection date on their sales invoice, if for any reason the date should change we will contact the customer be phone. If a cast/mould should fail, we offer x1 recasting per failed item.

We will hold finished items for a maximum of 6 months after this point any uncollected items will be disposed of. Once your collection becomes overdue we will attempt to contact our customers on three separate occasions during this 6 month period.

If a customer should realise that they are unable to return to the studio to collect their items we will happily post items for an additional postage fee which will be dependent on the size and weight of the ceramics. This will have to be paid over the phone or by bank transfer before the item/s are posted.

Takeaway caddies will be booked out on loan for an agreed period of time and this may vary on when it is needed back for other bookings. If a customer should return a caddy late this may incur a penalty if it adversely affects bookings by other customers.

Due to our ceramics being handmade and not factory processed we do not recommend putting them in dishwashers or microwaves as this may affect their longevity. Please also be aware that due to the hand made nature of the products they may not be entirely uniform.

There may be occasions where due to the firing process, defects and breakages may occur, whilst this is rare it is out of our control, if this should arise we will endeavour to rectify or replace the item.

You may purchase gift vouchers through the shop on our website, payment is taken via PayPal. All vouchers are valid for one year from the date of purchase unless stated otherwise. Gift vouchers are non refundable.

All staff at Dotty Pottery endeavour to provide the highest levels of customer service and as such we will not tolerate any foul or abusive language or behaviour in our studio or via any form of social media. Any persons found to be behaving in an inappropriate or offensive manner may be refused service.

Refunds: We have a no refund policy but are happy to exchange or offer gift vouchers to the value of your purchase, all deposits for group bookings of six or more are non refundable.

If any customer would like to raise a complaint they may do so via email, telephone or in person.

Children's Party Terms and Conditions

The following Terms & Conditions apply to all bookings once placed

The safety of all guests is the sole responsibility of the Party Organiser, who must be 18 years or above. At least 2 adults should be present at all times during the party.  

For health and safety reasons, children must be supervised in the car park and communal areas of the complex.

Any damage/breakage or injury sustained outside the Dotty Pottery unit will be the responsibility of the person who booked the party with Dotty Pottery. No liability will be accepted by any other business within the White House Farm complex.

Children and their actions remain the full responsibility of their parents, guardians or the party organiser at all times.

Any breakages within the studio must be paid for in full at the time of the party.

We ask for full payment on confirmation of your booking and this payment is non refundable. We require a signed and dated copy of these Ts & Cs when booking .

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

All bookings are subject to change with regards to Covid-19 restrictions, Please see below.

Hen do Terms and Conditions

The following T's & C's apply to all bookings once placed.

The safety of all guests is the sole responsibility of the Party Organiser, who must be 18 years or above.

Any damage/breakage or injury sustained outside Dotty Pottery unit will be the responsibility of the person who booked the party with Dotty Pottery. No liability will be accepted by any other business within the White House Farm complex.

There is a Cafe at White House Farm where you can purchase food and drink to consume in our studio ,however if you would like to bring your own food and drink you may do so.

We ask for a £5 deposit per person. This is nonrefundable once the booking has been confirmed.

We require a signed and dated copy of the terms and conditions when booking.

We shall not be responsible for any breach of these terms and conditions caused by circumstances beyond our reasonable control.

All bookings are subject to change with regards to Covid-19 restrictions, Please see below.

Covid 19

We are now open for customers to come to the studio to paint.  We strongly advise booking as we cannot guarantee availability for walk-ins. However, if we have space we will always try to accommodate you.

We are strictly adhering to current government guidelines regarding the safety of our customers and staff. We will continue to offer our caddy service for anyone who would prefer to paint in their own home.

Indoor bookings can be made for a maximum of 6 people per booking inline with current government guidelines. We are still welcoming larger groups (of up to 30), but these will need to booked into our outdoor covered area.

Get in touch

Interested in finding out more about our range of services? Get in touch with us today, we’d love to hear from you.
For all bookings or urgent enquiries, please call the number below. Thank you

Opening Times

Monday - Saturday 10am - 5pm
Sundays 10am -4pm

Bank holiday opening times may vary

Dotty Pottery
White House Farm,
Norwich NR13 6LB

Telephone: 01603 536526
Email: dottypottery12@hotmail.co.uk

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Dotty Pottery Copyright 2020 | Site Built by Onebold Studio